Product Information

At Eclipse, we're dedicated to providing stylish, high-quality designer apparel at great value. Please review the information below before making your purchase.

Product Quality

We carefully source and inspect every item to ensure it meets our quality standards. We strive to provide accurate product descriptions and images to help you shop with confidence.

Product Images

We make every effort to display our products as accurately as possible. However, colors may appear slightly different depending on your device's screen settings and lighting conditions.

Sizing

Please refer to the size guide available on each product page before ordering. If you're between sizes, we recommend sizing up for a more relaxed fit or contacting our support team for assistance.

Availability

Our inventory is updated regularly, but product availability is not guaranteed. If an item becomes unavailable after your order is placed, we will notify you promptly and issue a refund if necessary.

Care Instructions

To help keep your clothing looking its best, we recommend:

• Wash inside out with cold water.

• Use a gentle wash cycle.

• Do not bleach.

• Tumble dry on low heat or hang to dry.

• Iron on low heat if needed, avoiding printed graphics.

Following the care instructions will help extend the life of your garment.

Authenticity

At Eclipse, we are committed to transparency. Product authenticity and branding are represented as described on each product page. Please read each listing carefully to understand the specific item you are purchasing.

Questions?

If you have any questions about a product before placing your order, our customer support team is happy to assist you. We want you to feel confident and informed every time you shop with Eclipse.

At Eclipse, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must:

• Be unworn, unwashed, and unused.

• Have all original tags attached.

• Be returned in their original packaging, where applicable.

• Be free of stains, odors, damage, or alterations.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items.

• Gift cards.

• Undergarments, swimwear, and accessories (unless defective or required by law).

Refunds

Once we receive and inspect your return, we'll notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or you received a damaged or incorrect item.

Exchanges

If you would like a different size or color, please contact us first. Exchanges are subject to product availability.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

How to Start a Return

To request a return:

1. Contact our customer support team with your order number.

2. Wait for return instructions and, if applicable, a return shipping address.

3. Ship the item back using the provided instructions.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team. We're happy to assist you and ensure you have the best possible shopping experience with Eclipse.

At Eclipse, we're committed to getting your order to you as quickly and safely as possible.

Processing Time

• Orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

• During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• Canada: 2–7 business days

• United States: 5–10 business days

• International: 7–21 business days

Delivery times are estimates and may vary depending on your location, customs processing, weather, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping may be available on qualifying orders during promotions or when your order meets the minimum purchase requirement.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your package's progress.

International Shipping

We proudly ship to many countries worldwide.

Please note:

• Customers are responsible for any customs duties, taxes, or import fees required by their country.

• Delivery times may be extended due to customs processing.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Eclipse is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our customer support team. We'll work with the shipping carrier to help locate your order and find the best solution.

Questions?

If you have any questions about shipping or your order, our customer support team is always happy to help. Thank you for shopping with Eclipse!